Written authorization must be obtained prior to returning merchandise. All returns should be sent back within 30 days in new, resalable condition. Returns are subject to a 20% restock fee. Merchandise held longer than 60 days, or custom orders, are not returnable. All returned items must be prepaid and sent back to our appointed warehouse in America. Returns must be received by N95instock within 14 days. Please have the returning Label clearly stick on the outside of the package or in the box. Products received without an returning label will not be eligible for credit and will be returned to sender.
All returns must be accompanied by an Returning Label. Please contact customer service at 1-213 465 1166 or email us at firstname.lastname@example.org to obtain an Returning Label.
If the return is a result of a N95instock error, we will take every measure to quickly rectify the situation at no cost to you. Notification of any errors must be received within 14 days of shipment/invoice date.
Orders will be shipped via DHL,USPS,UPS or Fedex unless other handling is requested or deemed more economical. Freight cost will be prepaid and added to the invoice.
All wholesale orders must be prepaid via wire transfer. Receipt of wire transfer is required before any shipments are made on the order.
All returns must be authorized by N95instcok prior to receipt. Product must be returned within 30 day of purchase. Authorizations are valid for 30 days. Return goods authorizations (RGAs) may be arranged either phoning Customer Service at 1-213-465-1166 or by contacting a N95instock sales representative. Unauthorized returns may be returned to customer at customer’s expense, destroyed by N95instock at N95instock’s discretion, or subject to additional charges without credit being issued to customer. This policy applies to all customers unless superseded by a separate written agreement that includes specific return goods terms and conditions.
After obtaining an RGA, each return must include the following information:
- Customer’s name, address and account number.
- RGA number.
- Original PO number or original N95instock order number.
- Lot number and expiration dates where applicable.
Orders Deemed Non-Returnable
- Products returned that are not in their original packaging, or original packaging is broken
- Products that have been written on or engraved
- Products that are special/customer orders
- Products that exceed 60 days from invoice date.
- Items marked Non-returnable.
- Products considered hazardous materials.
- Packs broken, breached or damaged.
- Products with less than 3 months shelf life remaining based on expiration dates.
- Items in unsalable units of measure where product cannot be resold.
- Returns prohibited by state law*.
Damages or Shortages
In an effort to minimize any delay in resolving a damage or shortage claim, customer is required to count all receipts prior to customer’s acceptance of delivery from the carrier. All damages or shortages must be noted on the carrier’s freight bill or bill of lading and be countersigned by the customer. The damaged products must remain in the original carton, in the event inspection is required by the transportation company. Customer must notify N95instock of any damages in transit or product shortages within two (2) business days of receipt, or N95instock shall have no obligation to process credit or arrange for product replacement. Contact N95instock Customer Service at1-213-465-1166 or a N95instock sales representative to report damages or shortages.
Products Shipped in Error by N95instock
Customer must notify N95instock of any shipping errors or disputes within two (2) business days of receipt. Products shipped in error by N95instock are freely returnable for full credit, provided that such returns are made within thirty (30) days of receipt.
Please contact our Quality Assurance department at telephone number 1-213 465 1166 (option 5) or via email email@example.com to initiate a complaint. You will receive an acknowledgement letter within 24‐48 hours via e‐email or 3‐5 business days via mail.
The defective or damaged product sample(s) may be requested to be returned to N95instock at the time the complaint is initiated. A prepaid USPS shipping label will be provided to you at N95instock’s expense. If a picture/video of the defect or damaged product is available, please email to firstname.lastname@example.org along with the complaint number. **Please do not discard your product until further notice.** When the picture is received, Quality Assurance will assess and determine if a credit/replacement is applicable.
Restocking Fee Schedule
|Return from Date of Invoice||Re-stocking fee Percentage|
|0 – 30 Days||5% / $25 minimum + Freight|
|31 – 60 Days||10% / $25 minimum + Freight|
Greater than 60 days
not returnable unless expressly approved prior to receipt – contact your N95instock Representative for additional information.