Service & Return


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

 

RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
We do not accept Masks and liquid soap returns!
Once the masks and anti-epidemic products are issued, for absolute security reasons, we cannot accept any products returned. Please check at the time of receipt.
If the product has any quality problems or defects, please contact us in time, we will investigate and deal with it according to the actual situation.
For this reason, we will also strictly check when shipping, please contact us for any questions.

 

RETURN PROCESS
To return an item, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address, but be sure to confirm with the customer service staff before returning to prevent changes.

n95instock.com
Attn: Returns
599 Guangzhou Ave
Guangzhou, GD 528312
China
+86-130-7465-4505

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package. If you use the prepaid shipping label, least $15.00 will be deducted from your return to cover shipping charges.

 

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please Note
Sale items are FINAL SALE and cannot be returned.

 

QUESTIONS
If you have any questions concerning our return policy, please contact us.