Frequently Asked Questions
Are your payments secure? I don’t want to give you my bank card details.
Yes, all payments are handled by third-party bank custodians Stripe and your bank card information never hits our servers.
Delivery charges for orders from the Online Shop?
Orders submitted online can be delivered to all the countries. Shipping charge differs from the shipping address and package content. For more detail, you can check when check out.
How long will delivery take?
Around 5-9 business days, you will get the package. Please note that there may be delays on rare occasions or in remote areas due to COVID-19 impact.
What exactly happens after ordering?
After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse within 1-2 business days.
Do I receive an invoice for my order?
Yes. You will receive your invoice in PDF format via e-mail when your order is sent out to you.
Are you factory or trading company?
We are trading company. We built long-term and close cooperation relationships with several factories to ensure quickly respond for customers. With more than 3 years experience in disposable products, full production capacity, good craftsmanship and advanced equipments distinguish us from others company. What’s more,excpet for competitive price. OEM/ODM is available also.Wellcome to inquiry.
When the order payment is taken of my bank account?
The payment will be taken from your bank account at the time of order submitted successfully.
Do you accept the OEM/ODM design?
Absolutely Yes. Welcome for inquiry with OEM or ODM projects. Exprienced engineer and customer service team will assist with you for any freash or intresting idea launched.
What should I do if I receive a damaged or wrong product?
- In an effort to minimize any delay in resolving a damage or wrong shipment claim, pls keep the damaged products or wrong shipment remain in the original carton.
- Please notify N95instock of any damages in transit or wrong shipment within two (2) business days of receipt. A N95instock sales representative will reply you within 24 hours with solutions.
Can I change or cancel my order?
Yes. If you change your mind about your purchase, you have the option cancel or change your order before shipment. Pls contact with us for shipment situation first.
How does your supply chain control quality?
From incoming material to final product, strict AQL standard is impleneted by QA team for pre-production and production inspection. At the same time, high quality raw materials and advanced technologies are adapt to our nonwoven fabric production. In order to ensure the function and performance of our products, strict test is processed from raw materials to final package. The factories we work with ISO 9001, 13485 /BSCI qualified.