About masks orders and the COVID-19 virus
N95 In Stock operations continue but delivery times may be longer than usual
Last updated on April 21, 2020.
City of industry
Los Angeles, CA 91748
1. Can I place an order? Will FedEx/DHL/USPS deliver the package?
Yes, customers can continue to buy any in-stock masks product in our store. Some delivery times are longer than usual. Please do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. workplaces). Please note FedEx / DHL / USPS shipping updates.
2. What’s the status of my order and delivery? Can I change the delivery address on my order?
You can track your order from Your Orders. You can change the delivery address for an order until it ships. Once your order has shipped, you can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information.
3. Why are some items, Prime and Non-prime, taking longer to ship?
As COVID-19 has spread, we’ve seen an increase in people shopping online and buy masks. This increased demand has resulted in some of our delivery times being longer than usual.
4. Can I still make returns?
We do not accept returns!
Once the masks and anti-epidemic products are issued, for absolute security reasons, we cannot accept any products returned. Please check at the time of receipt.
If the product has any quality problems or defects, please contact us in time, we will investigate and deal with it according to the actual situation.
For this reason, we will also strictly check when shipping, please contact us for any questions.